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Contact Center Onboarding Tracker
Managed Contact Center Services Agreement — live status
Commencement Date: June 24, 2026
✓ Payment Received
Amount received$7,500.00 USD
MethodPayPal (Checkout)
DateJune 24, 2026 · 10:43 PM GMT+8
Transaction ID05S43347ES7697240
Invoice IDINV2-JS95-453F-BTXJ-7GH2
Applied to the 50% Initiating Deposit (US $7,000, §5.2). The $7,500 received covers PayPal processing fees so the full deposit nets. This sets the Commencement Date — recruitment is now underway.
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✓June 3, 2026Agreement SignedManaged Contact Center Services Agreement executed by both parties (DocuSign).Completed
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✓June 24, 2026Initiating Deposit Cleared50% deposit (US $7,000) received and cleared. This is the Commencement Date — recruitment and all timelines begin here.Deposit received in full via PayPal. Recruitment kicked off.Completed
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●Jun 26 – 29, 2026Training Needs Analysis (TNA)~3-day TNA with your team to capture scripts, pricing nuances, escalation tree, and the Smart Moving workflow so training is tailored to Good Greek.Scheduling the ~3-day Training Needs Analysis with your team to capture scripts, pricing nuances, escalation tree, and the Smart Moving workflow.In progress
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Jun 27 – Jul 7, 2026Recruitment — Final 10 ConfirmedFinal 10 agents confirmed from the shortlist; pre-hire audio and mock-call recordings sent to you for approval. NDAs signed.Upcoming
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Jul 7 – 15, 2026Phase 1 — Foundations (8 days)Foundational skills training, soft skills, and communications.Upcoming
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Jul 15 – Aug 6, 2026Phase 2 — Product Training (22 days)Good Greek product knowledge, policies, tools, and systems integration (incl. Smart Moving CRM), with script mastery, objection handling, and graded mock calls.Upcoming
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Aug 6 – 16, 2026Phase 3 — Supervised Nesting (10 days)Live calls under close supervision; real quality issues surfaced and coached out before steady state.Upcoming
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August 16, 2026Go-LiveTeam goes live to steady state after passing the 85% graduation threshold on final mock calls.Upcoming
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September 15, 2026First Monthly Performance ReviewFirst monthly performance review 30 days after go-live: AHT, CSAT, booking conversion, and QA scores.Upcoming